Discover the essence of Catalonia on an unforgettable 3-day, 2-night journey specially designed for Rotary International delegates and their companions. This exceptional itinerary combines the Mediterranean elegance of Sitges, an exclusive gastronomic and wine experience centred around Malvasia, Tarragona’s extraordinary Roman heritage—declared a UNESCO World Heritage Site—and Reus, the birthplace of Antoni Gaudí, before culminating in two exciting days of entertainment at PortAventura Park, Ferrari Land and, depending on the season, Caribe Aquatic Park. With accommodation at the Hotel Gold River★★★★, luxury private transport and professional assistance throughout the journey, this experience offers the perfect balance of culture, history, gastronomy, relaxation and entertainment.
DAY 1-2-3 SITGES - TARRAGONA - REUS - PORTAVENTURA WORLD RESORT. FERRARI LAND - CARIBE AQUATIC PARK - BARCELONA
DAY 1 BARCELONA .
• SITGES • MALVASIA EXPERIENCE • TARRAGONA • REUS • PORTAVENTURA WORLD.
After breakfast, meet your dedicated TGTE Tour Director before departing Barcelona aboard your deluxe private coach.
Leaving the vibrant Catalan capital behind, the journey follows the spectacular Mediterranean coastline towards the charming seaside town of Sitges. During the drive, your guide will introduce Catalonia's fascinating history, explaining how Roman, medieval and modern influences have shaped one of Europe's most remarkable regions.
Only forty minutes from Barcelona, Sitges appears like a postcard. Whitewashed houses overlook the sparkling Mediterranean Sea while elegant promenades, palm-lined avenues and picturesque streets create an atmosphere unlike anywhere else on the Spanish coast.
For more than a century, Sitges has attracted artists, writers, musicians and travellers from around the world, captivated by its light, architecture and relaxed Mediterranean lifestyle.
Today it remains one of Catalonia's most sophisticated coastal destinations, combining traditional fishing heritage with cosmopolitan charm.
Upon arrival, enjoy a guided walking tour through the historic centre, discovering the town's rich maritime history and cultural heritage.
Your visit includes the iconic Church of Sant Bartomeu i Santa Tecla, dramatically positioned above the sea, the charming Fishermen's Quarter, elegant Modernist houses, hidden squares and the lively seafront promenade, where magnificent views stretch across the Mediterranean coastline.
Throughout the walk your guide will explain how Sitges became one of Spain's leading cultural destinations while preserving its authentic Catalan identity.
Guests will also enjoy free time to browse the boutique shops, admire local art galleries or simply relax while soaking up the unique Mediterranean atmosphere.
SIGNATURE GASTRONOMIC EXPERIENCE.
Restaurant La Nansa.
No visit to Sitges would be complete without experiencing its celebrated gastronomy.
Lunch has been reserved at the renowned Restaurant La Nansa, one of Sitges'most prestigious family-owned restaurants and a true institution of Catalan cuisine since 1963.
Recognised by both locals and visitors for preserving traditional recipes with exceptional quality, La Nansa offers an authentic culinary experience inspired by the Mediterranean and the rich fishing traditions of the Garraf Coast.
The carefully selected menu showcases seasonal local ingredients prepared according to recipes passed down through generations.
Included Menu
Selection of Mediterranean appetisers
Fresh local specialities prepared using seasonal ingredients.
Traditional Xató Salad.
One of Catalonia's most emblematic dishes, combining escarole, cod, anchovies, tuna and olives with the famous Xató sauce, a unique blend of almonds, hazelnuts, ñora peppers and
olive oil.
Signature Main Course.
Authentic Arròs a la Sitgetana, the traditional rice dish of Sitges, prepared with seafood, fresh local produce and a subtle touch of Malvasia wine that perfectly reflects the flavours ofMthe Mediterranean.
Alternative meat, fish or vegetarian options are available upon request.
Dessert
Traditional Catalan homemade dessert.
Coffee.
Mineral water.
Selection of regional wines.
MALVASIA DE SITGES EXPERIENCE
A Living Wine Heritage
Following lunch, continue to one of Sitges' best-kept treasures: the Celler de l'Hospital de Sitges, home of the legendary Malvasia de Sitges.
Unlike many wine experiences that focus solely on production, this visit tells the remarkable story of a grape variety that almost disappeared and was ultimately saved thanks to the commitment of the local community.
For centuries, Malvasia has been deeply connected with the identity of Sitges. Originally introduced through Mediterranean trade routes, it became one of the town's most prized wines, served during celebrations, family gatherings and special occasions. Today, the Celler de l'Hospital de Sitges preserves this unique heritage while continuing to produce wines recognised for their elegance and personality.
Your guided experience begins with an introduction to the history of the Hospital de Sant Joan Baptista, whose charitable foundation has protected the vineyards and wine tradition for generations. From here, visitors continue through the Interpretation Centre, where interactive displays explain the evolution of Malvasia, the characteristics of the grape and its importance within Catalan viticulture.
The visit also includes the urban vineyard, an extraordinary example of how traditional agriculture continues to coexist with the historic centre of Sitges. Here, guests will learn about the cultivation methods, seasonal cycles and the meticulous care required to preserve this distinctive grape variety.
Inside the historic winery, expert guides explain each stage of the winemaking process, from harvesting and fermentation to ageing and bottling, highlighting the techniques that make Malvasia de Sitges one of the region's most unique wines.
The experience concludes with a carefully selected tasting of Malvasia wines accompanied by regional gourmet specialities. Participants will discover the remarkable versatility of the grape through different styles ranging from fresh and aromatic whites to elegant sweet wines, each expressing the character of the Mediterranean landscape.
This exclusive experience offers far more than a simple wine tasting; it provides a genuine insight into one of Catalonia's most authentic cultural traditions.
TARRAGONA.
The Roman Capital of Hispania.
Leaving the vineyards behind, the journey continues south along the Mediterranean coast towards Tarragona, one of the finest Roman archaeological sites in Europe and proudly recognised as a UNESCO World Heritage Site.
Known in Roman times as Tarraco, the city served as the capital of Hispania Citerior and became one of the most influential political, military and commercial centres of the Roman Empire outside Italy. Even today, its remarkably preserved monuments allow visitors to imagine the splendour of Roman civilisation more than two thousand years ago.
Upon arrival, your local guide will accompany you through the ancient city, revealing how Roman engineering, architecture and urban planning continue to shape Tarragona's identity.
The Roman Theatre.
The first stop is the Roman Theatre, located close to the ancient harbour.
Constructed during the reign of Emperor Augustus, the theatre once welcomed thousands of spectators who gathered to enjoy dramatic performances, musical events and civic ceremonies. Although partially excavated, the remains still reveal the impressive design of this cultural landmark.
During the visit, your guide will explain how theatrical performances reflected Roman society and the important role that entertainment played in public life.
Guests will also discover the relationship between the theatre and the nearby commercial port, one of the busiest in the western Mediterranean during the Roman period.
Roman Amphitheatre.
A short distance away stands one of Tarragona's most spectacular monuments: the Roman Amphitheatre.
Overlooking the Mediterranean Sea, this extraordinary arena once hosted gladiatorial combats, wild animal hunts and public spectacles attended by thousands of spectators.
Few archaeological sites in Europe combine such remarkable historical significance with such breathtaking coastal scenery.
Walking through the remains of the arena, visitors gain a deeper understanding of Roman entertainment and the political importance of public games within the Empire.
The guide will also explain the later transformation of the site, where early Christian history and medieval architecture became intertwined with the Roman foundations.
Roman Circus.
Continue through the ancient streets towards the Roman Circus, one of the best-preserved examples of its kind in Europe.
Originally built to host spectacular chariot races, the Circus could accommodate tens of thousands of spectators who gathered to support their favourite teams in thrilling competitions.
Although much of the structure now lies beneath the modern city, extensive sections remain accessible, allowing visitors to appreciate the remarkable engineering achievements of
Roman builders.
Roman Walls.
Your walking tour continues along sections of the original Roman defensive walls, among the oldest surviving examples outside Italy.
These impressive fortifications protected Tarraco for centuries and remain an extraordinary testimony to Roman military engineering.
The guide will explain how successive civilisations incorporated these ancient structures into the city's continuous development.
Medieval Quarter
Leaving the Roman monuments behind, stroll through Tarragona's charming medieval streets.
Narrow alleys, elegant squares and centuries-old buildings reveal the city's transformation following the fall of the Roman Empire, while preserving the historic atmosphere that makes
Tarragona one of Catalonia's most captivating destinations.
Local cafés, artisan boutiques and hidden corners create the perfect setting for photography and leisurely exploration.
Balcony of the Mediterranean.
The cultural visit concludes at Tarragona's most iconic viewpoint: the Balcony of the Mediterranean.
Perched high above the coastline, this elegant promenade offers spectacular panoramic views across the endless blue waters of the Mediterranean Sea.
Here, visitors will discover the local tradition of "Touching the Iron", believed by many residents to bring good luck before continuing life's journey.
After time to admire the scenery and capture memorable photographs, the journey continues inland towards the city that gave the world one of history's greatest architects.
REUS
THE BIRTHPLACE OF ANTONI GAUDÍ
Leaving the Roman capital behind, the journey continues through the gentle landscapes of southern Catalonia until reaching the elegant city of Reus, internationally recognised as the birthplace of Antoni Gaudí, one of the greatest architects in history and the creative genius behind Barcelona's most iconic landmarks.
Although Gaudí developed his extraordinary career in Barcelona, it was in Reus where his imagination first began to flourish. The city's artisan traditions, natural surroundings and architectural heritage profoundly influenced the visionary who would later transform the language of architecture forever.
Today, Reus proudly preserves this remarkable legacy, inviting visitors to discover the places that shaped Gaudí's childhood and inspired many of the forms that would later appear in masterpieces such as the Sagrada Família, Casa Batlló and Park Güell.
Unlike Barcelona, where Gaudí's buildings attract millions of visitors every year, Reus offers a more intimate and authentic perspective, allowing guests to understand the man behind the genius.
THE HISTORIC CENTRE OF REUS
Your guided walking tour begins in the beautifully preserved historic centre, where elegant Modernist façades, lively squares and pedestrian streets reveal the prosperity that transformed Reus into one of Catalonia's wealthiest commercial cities during the nineteenth century.
As you stroll through its charming streets, your guide will explain how the city's flourishing textile and spirits industries financed an extraordinary architectural movement that continues to define Reus today.
Magnificent façades decorated with wrought iron balconies, floral motifs and colourful ceramics provide the perfect introduction to Catalan Modernism beyond Barcelona.
Visitors will discover picturesque squares filled with cafés, artisan boutiques and traditional shops, offering a relaxed atmosphere that perfectly reflects the city's Mediterranean lifestyle.
THE BIRTHPLACE OF ANTONI GAUDÍ.
One of the highlights of the visit is the stop outside the house traditionally recognised as the birthplace of Antoni Gaudí.
Here your guide will recount the fascinating story of Gaudí's early years, explaining how his father's profession as a master coppersmith introduced him to craftsmanship and three-dimensional forms from an early age.
Surrounded by skilled artisans and inspired by the natural beauty of the Catalan countryside, Gaudí developed a unique way of observing shapes, textures and geometry that would later revolutionise architecture.
The guide will also explain how childhood health issues encouraged him to spend long periods observing nature, studying plants, animals and landscapes—elements that became fundamental sources of inspiration throughout his career.
Standing in the very streets where Gaudí spent his childhood offers a unique emotional connection to one of the world's greatest creative minds.
THE GAUDÍ ROUTE
Continue along the official Gaudí Route through Reus, following the places most closely associated with the architect's early life.
The itinerary includes elegant historic squares, the Church of Sant Pere where Gaudí was baptised, former family residences and streets that preserve much of their nineteenth-century character.
Throughout the walk, your guide will reveal fascinating anecdotes about Gaudí's education, friendships and the environment that shaped his extraordinary imagination.
Guests will also admire several outstanding examples of Modernist architecture designed by Gaudí's contemporaries, providing a broader understanding of the artistic movement that transformed Catalonia at the turn of the twentieth century.
GAUDÍ CENTRE REUS
The visit continues at the spectacular Gaudí Centre, one of Europe's finest interpretation centres dedicated to understanding the life, work and creative philosophy of Antoni Gaudí.
Unlike a traditional museum, the Gaudí Centre has been designed as a fully interactive experience where visitors discover the architect's genius through immersive audiovisual presentations, scale models, tactile exhibits and multimedia technology.
Inside the centre, guests will explore how Gaudí drew inspiration directly from nature, transforming organic forms into revolutionary architectural solutions.
Interactive displays explain the remarkable engineering hidden within his buildings, revealing how seemingly impossible structures are supported through innovative geometric principles decades ahead of their time.
Visitors will also gain a deeper understanding of Gaudí's profound spirituality, his meticulous attention to detail and his lifelong pursuit of harmony between architecture, nature and craftsmanship.
The experience offers an exceptional introduction before visiting Gaudí's masterpieces in Barcelona, allowing guests to appreciate them from an entirely new perspective.
After this fascinating cultural immersion, rejoin your deluxe coach and continue towards PortAventura World Resort, located on the beautiful Costa Daurada.
As the sun begins to set over the Mediterranean, the landscape gradually gives way to one of Europe's most celebrated leisure destinations, where comfort, entertainment and relaxation await.
HOTEL GOLD RIVER★★★★.
PORTAVENTURA WORLD RESORT.
Arrival at Hotel Gold River, one of the flagship properties within PortAventura World.
Inspired by the legendary American Wild West, the hotel recreates the atmosphere of a prosperous frontier town during the California Gold Rush.
Elegant wooden buildings, landscaped gardens, welcoming public spaces and beautifully themed interiors create an immersive experience from the very moment guests arrive.
Unlike conventional resort hotels, Gold River offers direct pedestrian access to PortAventura Park, allowing guests to enter the resort comfortably without additional transfers.
Following check-in, guests will have time to relax in their spacious rooms or enjoy the hotel's facilities before dinner.
The hotel's generous buffet restaurant offers a wide selection of Mediterranean and international cuisine, freshly prepared using seasonal ingredients and designed to satisfy a wide variety of tastes.
Dinner is included this evening and provides the perfect opportunity to unwind after a day rich in culture, gastronomy and discovery.
Overnight at Hotel Gold River★★★★.
DAY 2.
PORTAVENTURA PARK.
A Journey Around the World in a Single Day.
Awake to the peaceful atmosphere of PortAventura World Resort before enjoying a generous buffet breakfast at the hotel.
Today is dedicated entirely to discovering PortAventura Park, one of Europe's most celebrated theme parks and consistently recognised as one of the continent's premier leisure destinations.
Far more than a collection of attractions, PortAventura has been conceived as an immersive journey across different cultures and civilizations. Every street, building, restaurant, garden and performance has been carefully designed to transport visitors to another part of the world, creating an experience where architecture, gastronomy, music and entertainment blend seamlessly.
With your included admission, guests are free to explore the park at their own pace, whether seeking thrilling attractions, family adventures, spectacular live performances or simply enjoying the beautifully landscaped surroundings.
Thanks to the privileged location of Hotel Gold River, access to the park is immediate, allowing visitors to maximise their day without additional transfers.
MEDITERRÀNIA.
Where Every Adventure Begins.
Your journey starts in Mediterrània, the welcoming heart of PortAventura World.
Inspired by the picturesque fishing villages of the Catalan coast, this beautifully recreated harbour combines colourful façades, elegant waterfront promenades and charming cafés overlooking the lake.
Traditional architecture, fishing boats and Mediterranean landscaping create the perfect introduction to the park while reflecting the atmosphere of Spain's coastal villages.
This area also serves as the departure point for many of the park's attractions and is home to exclusive boutiques offering regional products, handcrafted souvenirs and premium gifts.
Throughout the day, guests will also enjoy numerous street performances, musical entertainment and seasonal celebrations that bring the harbour to life.
POLYNESIA.
Tropical Adventure.
Leaving the Mediterranean behind, the scenery transforms dramatically as visitors enter the lush tropical world of Polynesia.
Towering palm trees, cascading waterfalls, dense vegetation and traditional island architecture create an exotic atmosphere inspired by the South Pacific.
The sounds of tropical birds, flowing water and tribal music accompany visitors through this immersive environment, where adventure and exploration await around every corner.
Polynesia offers attractions suitable for all ages, combining family experiences with spectacular live performances that celebrate the traditions, dances and legends of the Pacific Islands.
This area is particularly appreciated for its peaceful gardens and shaded pathways, providing an ideal setting to relax between attractions.
CHINA
The Land of Legends
One of the most impressive themed areas within PortAventura is undoubtedly China.
Magnificent imperial architecture, traditional temples, ornamental lakes and beautifully landscaped gardens recreate the grandeur of ancient Chinese civilisation.
Dominating the skyline are two of Europe's most famous roller coasters:
Dragon Khan
An iconic attraction renowned worldwide for its multiple inversions and exhilarating speed.
Shambhala
One of Europe's tallest and fastest roller coasters, delivering breathtaking panoramic views before its spectacular descent.
For visitors seeking a more relaxed experience, China also offers elegant gardens, traditional shops, cultural performances and authentic Asian-inspired cuisine.
MÉXICO
The Spirit of Ancient Civilisations.
The adventure continues in México, where colourful villages, impressive temples and vibrant plazas recreate the atmosphere of pre-Columbian America.
Inspired by Mayan and Aztec cultures, this beautifully themed area combines archaeological influences with the festive spirit of modern Mexico.
Traditional music, artisan markets and lively performances create an authentic atmosphere while visitors enjoy attractions designed for every age.
Restaurants throughout the area serve Mexican specialities, allowing guests to discover another dimension of world gastronomy during their visit.
FAR WEST
The American Frontier
The journey continues into the legendary Far West, one of the largest themed areas within PortAventura Park.
Wooden buildings, dusty streets, ranches, saloons and historic railway stations transport visitors to nineteenth-century America during the era of pioneers and gold prospectors.
Horse-drawn wagons, country music and live stunt performances recreate the atmosphere of the Wild West with extraordinary attention to detail.
Guests staying at Hotel Gold River enjoy the unique privilege of entering the park directly through this beautifully themed area, enhancing the immersive experience from the very beginning of the day.
SÉSAMOAVENTURA
Fun for the Whole Family
Designed especially for families, SésamoAventura offers a colourful world inspired by Sesame Street.
Interactive attractions, beautifully landscaped gardens and playful entertainment create a joyful environment suitable for visitors of all ages.
Children have the opportunity to meet their favourite characters while adults appreciate the imaginative design and relaxed atmosphere.
SHOPPING EXPERIENCE
Throughout the park, guests will discover an exceptional variety of themed boutiques offering:
The carefully designed shopping areas allow visitors to take home a memorable reminder of their experience.
LUNCH AT LEISURE
Today, lunch is left at leisure, allowing guests complete flexibility to enjoy the wide selection of restaurants located throughout the park.
From Mediterranean cuisine to Asian specialities, Italian classics, American favourites and light snacks, PortAventura offers dining options to satisfy every preference and schedule.
Your Tour Director will be pleased to recommend the most suitable restaurants according to individual tastes and available time.
LIVE ENTERTAINMENT
Throughout the day, visitors can enjoy a rich programme of live performances, including:
Each themed area presents its own unique shows, adding another dimension to the overall experience.
RETURN TO HOTEL
As the park begins to wind down in the evening, guests return comfortably to Hotel Gold River.
Enjoy time to relax before gathering once again for dinner at the hotel's buffet restaurant, where an extensive selection of Mediterranean and international dishes awaits.
Following dinner, the remainder of the evening is at leisure.
Guests may choose to enjoy a quiet stroll through the beautifully illuminated resort, relax with a drink in one of the hotel's lounges or simply retire early in preparation for the final day of the journey.
Dinner included.
Overnight at Hotel Gold River★★★★.
DAY 3.
FERRARI LAND • CARIBE AQUATIC PARK • BARCELONA
Speed, Innovation and the Italian Passion for Excellence
Enjoy your final breakfast at Hotel Gold River★★★★ before checking out.
Although the cultural discoveries of Catalonia have now come to an end, the final day of the programme introduces guests to a completely different experience, celebrating innovation, technology and the legendary spirit of Ferrari.
Located within PortAventura World Resort, Ferrari Land is the only theme park in Europe entirely dedicated to the world-famous Italian automotive brand.
Combining state-of-the-art engineering, immersive experiences and elegant Italian-inspired architecture, Ferrari Land offers visitors a unique opportunity to discover the history and values behind one of the world's most prestigious luxury brands.
Whether passionate about motorsport or simply curious to experience something different, guests will find an exciting and memorable conclusion to their Catalan journey.
FERRARI LAND
The Legend of the Prancing Horse
Inspired by the streets and piazzas of Northern Italy, Ferrari Land recreates an elegant Italian atmosphere where visitors can explore the history, innovation and achievements that have made Ferrari a global symbol of performance and excellence.
Throughout the park, beautifully designed buildings, landscaped gardens and sophisticated architecture provide the perfect backdrop for an unforgettable experience.
Visitors can explore interactive exhibitions dedicated to Ferrari's remarkable journey, from its earliest racing victories to the technological innovations that continue to define the brand today.
RED FORCE
Europe's Tallest and Fastest Roller Coaster
The undisputed highlight of Ferrari Land is Red Force, one of the most spectacular roller coasters in Europe.
Accelerating from 0 to 180 km/h in just a few seconds, this extraordinary attraction reproduces the incredible sensation of driving a Formula One racing car.
Rising over 110 metres into the Catalan sky before plunging dramatically back towards the ground, Red Force delivers an exhilarating experience for thrill seekers while also creating one of the most recognisable landmarks within the resort.
Even visitors who choose not to ride will enjoy watching this remarkable engineering achievement from the surrounding plazas.
FERRARI EXPERIENCE
Beyond its famous attractions, Ferrari Land offers an engaging journey through the history of one of the world's most admired automotive manufacturers.
Interactive exhibitions, multimedia displays and immersive experiences reveal the story of Enzo Ferrari, the evolution of the Scuderia Ferrari racing team and the technological innovations that have shaped generations of high-performance vehicles.
Guests will also discover the close relationship between Italian craftsmanship, precision engineering and timeless design—values that continue to define Ferrari today.
ITALIAN ARCHITECTURE & ATMOSPHERE
Walking through Ferrari Land feels like wandering through an elegant Italian town.
Inspired by the architecture of Modena and Maranello, the streets are lined with refined façades, welcoming cafés, boutique shops and beautifully landscaped squares.
The atmosphere provides an excellent opportunity to relax, enjoy refreshments and capture memorable photographs before continuing the day's programme.
CARIBE AQUATIC PARK
A Tropical Escape
Subject to seasonal opening
Depending on the time of year and the selected admission package, guests may also enjoy Caribe Aquatic Park, a tropical paradise inspired by the Caribbean.
Covering more than 50,000 square metres, the park features lush vegetation, white sandy beaches, waterfalls and numerous aquatic attractions designed for both relaxation and adventure.
Visitors may choose to unwind beside the tropical pools, float gently along the lazy river or enjoy the exciting collection of water slides suitable for different ages and levels of adventure.
The beautifully landscaped environment creates a relaxing contrast to the excitement of Ferrari Land and PortAventura Park, offering a refreshing conclusion to the overall experience.
Visit favourite attractions once again.
Complete any last-minute shopping.
Enjoy a coffee overlooking the Mediterranean-themed lake.
Purchase exclusive Ferrari or PortAventura souvenirs.
Capture final photographs of the resort.
Relax before the return journey.
RETURN TO BARCELONA
During the evening, the group departs PortAventura World Resort and begins the comfortable return journey to Barcelona.
As the Mediterranean coastline once again accompanies the route north, guests will have time to reflect on three remarkable days exploring the cultural, historical and gastronomic treasures of Catalonia.
From the artistic elegance of Sitges and the unique flavours of Malvasia wine to the Roman grandeur of Tarragona, the creative legacy of Antoni Gaudí and the unforgettable experiences of PortAventura World, this carefully designed itinerary offers a perfect balance between discovery, relaxation and entertainment.
Arrival in Barcelona marks the end of services.
Although the programme concludes here, the memories of Catalonia's landscapes, traditions and hospitality will undoubtedly remain long after the journey has ended.
A FAREWELL TO CATALONIA
At The Genuine Travel Experience, we believe that travel should be more than simply visiting destinations. Every itinerary is created to inspire curiosity, encourage meaningful encounters and provide authentic experiences that remain with our guests for years to come.
We sincerely hope this journey has offered you a deeper appreciation of Catalonia's extraordinary heritage and that it becomes only the first of many unforgettable adventures with TGTE.
We thank you for travelling with us and look forward to welcoming you again on another exceptional experience in Spain and across Europe.
INCLUDED SERVICES:
Transportation:
Accommodation:
Meals:
Guided Experiences:
Signature Wine Experience:
Tarragona UNESCO World Heritage Experience:
Reus – The World of Gaudí:
PortAventura World:
NOT INCLUDED:
The following services are not included unless specifically stated otherwise:
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Information Collected
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC receive and store any information that users provide while browsing our Website, using our online services, providing information by phone through our customer service center, participating in promotions and offers, registering as a user, communicating via email, posting information in forums, chat groups, or comments through which you interact on the Website, using our mobile and tablet application (the “Application”), or otherwise when contracting any product or service with us.
The collected information (the “Personal Information”) includes, among other things: first and last name, postal address, nationality, phone number, tax identification number, email address, and, if you make a reservation through our Website or the Application, your credit card information (such as credit card number, cardholder name, and expiration date). We may also request information about loyalty and frequent traveler programs.
You may choose not to provide certain information; however, certain information is generally required in order to purchase and carry out transactions on our Website or the Application. If you choose not to provide certain information, you will not be able to contract with us.
If you make a reservation on behalf of a third party, you must obtain that third party’s consent before providing their Personal Information.
Additionally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may record or monitor calls made to our customer service center for quality control and staff training purposes. Call recordings will be retained for as long as reasonably necessary and then deleted at the sole discretion of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Other Information Collected
To the extent permitted by law, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may obtain Personal Information about you and add it to the Personal Information you provide, from affiliated entities, business partners, and other independent third-party sources—such as public databases, information collected during a phone conversation with our customer service center, and/or through interactive applications.
Please note that all information we collect about you may be combined with your Personal Information to help us tailor communications to your needs and develop new products or services that may be of interest to you. Any Personal Information obtained by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC through the means described herein will be handled in accordance with this Privacy Policy. As stated below, this Policy does not cover the practices of third parties from whom we receive information.
Authorization to Register and Process Personal Information
By visiting, using, and/or registering on the Website and/or the Application of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, you expressly authorize MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to register and process your Personal Information for, among other purposes: carrying out the transactions you initiate; offering products and services; sending confirmations and updates about your trip; invoice processing; answering your questions and comments; contacting you for customer service purposes; conducting surveys, statistics, or analyses regarding consumption habits or preferences; and notifying you by email about special offers and travel-related products and services that may be of interest to you unless you choose otherwise (see the “Opt-Out” policy below).
We use credit card information (such as cardholder name, credit card number, and expiration date) solely to complete the travel bookings you make through our Website and/or the Application, including sending your data to the final service providers to manage your bookings and/or purchase requests.
You may also choose for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to remember certain credit card and billing details, which will automatically appear when you access the Website and/or Application.
When collecting Personal Information for advertising or direct sales and similar activities in Ecuador, FENIXIA will process it in accordance with Article 9 of the LPDP and Article 49 of the regulations to the Organic Communication Law.
Storage and Transfer of Personal Information. Consent
All Personal Information is collected and stored on servers physically located in the United States. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may relocate these servers to another country in the future and may store Personal Information in the United States or other countries for backup purposes.
You provide your unequivocal consent for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to transfer your data to any country worldwide. By submitting Personal Information on the Website and/or the Application, you freely and informedly authorize and consent that, in Ecuador and in accordance with the LPDP and this Privacy Policy, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may collect, use, and store your Personal Information to: (i) provide the products and services you request; and (ii) send you relevant personalized information—including, but not limited to, the promotion of products and services.
In the event of a transfer of personal data, the recipient of the personal data will assume the same obligations applicable to the controller transferring the personal data.
Safeguarding and Confidentiality of Personal Information
Personal Information will be processed with the legally required level of protection to ensure its security and prevent alteration, loss, unauthorized processing, or unauthorized access.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC safeguard your Personal Information in accordance with the security and confidentiality standards and procedures required in Ecuador under Article 9 of the LPDP, Article 4 of the National Public Data Registry System Law, and related regulations.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC do not transmit, disclose, or provide the collected Personal Information to third parties other than the owner of such Personal Information and/or the third parties described in this Policy. The Website and/or the Application take reasonable measures to protect users’ Personal Information.
Access to Personal Information by Third Parties
You provide your unequivocal consent for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to share relevant Personal Information with providers to manage your reservations and/or purchase requests, such as airlines, hotels, car rental companies, wholesalers, and other providers of products and services you contract through our Website and/or our Application.
We may also share your Personal Information with providers that deliver services to MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, including credit card processors, business analytics, customer service, marketing, and fraud prevention. We may authorize service providers to collect Personal Information on our behalf as needed to operate certain elements of our Website and/or our Application or to facilitate the delivery of online advertising tailored to your interests.
Additionally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may share Personal Information with business partners with whom we may jointly offer products or services. Such providers and business partners are subject to confidentiality agreements that prohibit unauthorized use or disclosure of Personal Information.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may also share Personal Information to comply with applicable regulations and cooperate with competent authorities. Finally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may share Personal Information with companies within its corporate group. Third-party access to personal information will be governed by the opt-out policy described below.
Organic Law on Data Protection
In order to comply with Ecuador’s Organic Law on Personal Data Protection and other applicable regulations, you accept our Privacy Policy by clicking the “Search” button when requesting one of our services through our web portal.
If you have questions about the protection of your data and/or wish to request access to our policy and/or exercise any of your recognized rights, you may contact us through any digital channel or by email at it@universaldeviajes.com.
Opt-Out Policy
When you carry out transactions or register as a user with MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, you will be given an option regarding whether you wish to receive promotional newsletters, messages, or email alerts about offers. You may change your choices at any time through the email settings on the MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC website.
Each promotional email we send will also provide you with the opportunity to unsubscribe. In Ecuador, this is in accordance with Article 50 of the LPDP.
Rights of Access, Deletion, Rectification, and Objection
Users who are owners of Personal Information have the right to access, delete/cancel, and update their Personal Information, as well as to object to its processing and to be informed of any transfers made, free of charge at intervals not less than six months, unless a legitimate interest is proven, as established by the LPDP.
Users guarantee and are responsible for the truthfulness, accuracy, validity, and authenticity of the Personal Information provided and agree to keep it duly updated.
These rights may be exercised in writing by submitting the corresponding request by email to: it@universaldeviajes.com. Your request must include: your full name and, if applicable, proof of legal representation; a simple copy of your national identity document; your email address and postal address for notifications; a contact phone number; and a clear and precise description of the personal data with respect to which you wish to exercise the right of access, rectification, or deletion/cancellation, as well as documents supporting the requested change.
Once the above requirements have been met, and whenever it is appropriate to grant the request, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC will inform you whether it has granted the request or denied it.
You may also access, update, and correct your registration information at any time by accessing “My Profile” on www.fenixia.ec.
Use of the Website
Please note that when you access the Website of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, we automatically receive information about you and your computer. For example, we receive information from cookies and web beacons regarding your browser and operating system, the internet pages you have visited, the links you have viewed, your computer’s IP address, and the website you visited before entering our Website. We use the collected information primarily to improve your user experience and improve our service.
At all times, you may choose not to receive cookies by enabling your web browser to reject cookies or to notify you before accepting them. Please note that by refusing cookies you may not be able to access many travel services and planning tools offered on this Website. To facilitate transactions on our Website, you may choose for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to store information about your credit cards.
“Cookies” are text files that are automatically downloaded and stored on your computer’s hard drive when you browse a specific website or internet portal. Cookies allow certain data about your internet activity to be stored. Cookies are used to understand the interests, behavior, and demographics of those who visit or use our Website, to better understand needs and interests and provide better service or related information. We also use cookie-based information to analyze visited pages and searches, improve our commercial and promotional initiatives, display advertising or promotions and relevant banners, customize content, presentation, and services.
“Web beacons” are images that may appear embedded in web pages and websites and serve a purpose similar to cookies. Additionally, a web beacon is used to measure traffic patterns from one page to another in order to optimize traffic flow through the Website.
Password Protection and Access
When registering at www.fenixia.ec, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC require you to choose a user ID and password (i.e., access to a personal account within the Website). MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC also allow you to access www.fenixia.ec through two-factor authentication.
If you lose control of your account or password, you may lose control of your Personal Information and may be subject to legally valid transactions carried out in your name. Therefore, if your password is compromised for any reason, you must immediately: (i) change it by updating your registration information, and (ii) contact us.
External Links
This Website may contain links to other websites that have their own privacy and confidentiality policies. We recommend that if you visit those websites, you carefully review their practices and confidentiality policies, since this Privacy Policy does not cover the practices or policies of third parties, including those that may disclose and/or share information with MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Public Information
Please note that when you post information in a public area of this Website (including, without limitation: posts, chat groups, electronic photo albums, and comments about products and services), you make it available to other members, Website users, and the general public, which is outside the control of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC. Please keep this in mind and be careful about the information you choose to disclose.
Data Controller
The data controller/database owner is: MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Changes
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may modify this Privacy Policy in the future. Any change in how FENIXIA uses Personal Information will be reflected in future versions of this Privacy Policy and published on this page. You are advised to review the Privacy Policy periodically.
Contact
If you have questions about this Privacy Policy, the practices of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, or your transactions on www.fenixia.ec, you may contact us at:operaciones@universaldeviajes.com; it@universaldeviajes.com
MAYORISTA UNIVERSAL DE VIAJES provides coverage for customers in Ecuador.FENIXIA.EC provides coverage for customers worldwide.