One moment please, we are searching the best prices
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fagencylogos%2FspkCzpBPR1WEu6yjb9-cuNxouvoylsSm7J.png)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2Feurope%2Findia%2Fdelhi%2Fpict1.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2FBy6PsygSMTa7fZY77T-mnXBNNVU0RtU898.jpeg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2Feurope%2Findia%2Fjaipur%2Fpict1.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2FJaipur-India-%281%29-44964fcd-90fa-49f6-a35a-aa6f6ee06031.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2Feurope%2Findia%2Fagra%2Fpict1.jpg)
:strip_metadata()/https%3A%2F%2Fstatic.travelconline.com%2Fimagenes%2F6RkLGZl77jen-Xq9BTNrUzvjpeg.jpeg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2Fasia%2Findia%2Fvanarasi%2Fpict1.jpg)
:strip_metadata()/https%3A%2F%2Fstatic.travelconline.com%2Fimagenes%2Fh7sCAGMIB4Pn-I5wfvFhgf7jpeg.jpeg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2F7P3sOZx6uz1c-LakshmanJhula.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2FJGt1DZEu9kiv-wg3bv2wlfPjpeg.jpeg)
More than a journey, this is a life-enriching experience that takes you deep into the soul of authentic India. From the vibrant energy of Delhi and the royal splendor of Jaipur to the unforgettable moment of witnessing the Taj Mahal at sunrise, each day unveils a new layer of beauty, culture, and spirituality. Cruise along the sacred waters of the Ganges in Varanasi, immerse yourself in ancient ceremonies filled with meaning, and conclude your adventure in Rishikesh, at the foothills of the Himalayas, where yoga, Ayurveda, and inner peace invite you to reconnect with yourself. Carefully crafted to inspire the senses, expand perspectives, and create lasting memories, this is a journey that will stay with you long after you return home.
DAY 1 · SPAIN – DELHI
DAY 1 · SPAIN – DELHI
Welcome to Eternal India.
Departure from Spain on an international flight to Delhi.
Arrival at Delhi International Airport. Meet and greet by the local team with a traditional Indian welcome and flower garland ceremony.
Private transfer to the hotel.
Airport – hotel distance: 15–20 km.
Approximate duration: 45 minutes, depending on traffic.
Accommodation.
Boutique or heritage hotel in Delhi.
Afternoon.
First introduction to the city.
A gentle walk around the hotel surroundings or a selected local area to begin experiencing the real India: aromas of spices, neighborhood temples, small shops, daily life, and first impressions of the capital.
Welcome dinner at the hotel or a nearby traditional restaurant.
Specialties: Butter Chicken, Paneer Tikka, Dal Makhani, basmati rice, handmade naan, and masala tea.
Overnight in Delhi.
DAY 2 · DELHI
History, Spirituality and Colonial Soul.
Breakfast at the hotel.
Morning · Old Delhi
Visit to the most intense, spiritual, and traditional side of Delhi.
Jama Masjid
Jama Masjid is not merely a mosque; it is the spiritual heart of Old Delhi and one of the last great architectural dreams of Emperor Shah Jahan. Built between 1650 and 1656, when the Mughal Empire was at the height of its splendor, it was conceived as a place where thousands of worshippers could gather under one sky to offer their prayers.
Passing through its monumental red sandstone gates, visitors enter a space where the noise of the city seems to fade away. The immense courtyard, capable of accommodating more than twenty-five thousand people, conveys a sense of peace that is difficult to find in one of the most populated cities on Earth.
From its minarets, the view stretches across an ocean of rooftops, domes, and narrow lanes of Old Delhi, reminding visitors that for centuries this place was the political, cultural, and spiritual center of one of Asia’s most refined civilizations.
Jama Masjid represents the harmony between beauty, faith, and power. Every arch, every Quranic inscription, and every stone tells the story of an era when art and spirituality walked hand in hand.
Rickshaw Ride through Chandni Chowk.
Few experiences reveal the soul of India as deeply as a journey through Chandni Chowk. More than a market, it is a sensory universe where the past remains alive among centuries-old alleyways.
Here, travelers are surrounded by the aromas of cardamom, cinnamon, turmeric, and cloves; they hear the ringing of rickshaws, the conversations of merchants, and the distant chants from temples. Every corner seems to tell a different story.
Khari Baoli, Asia’s largest spice market, is a spectacle for the senses. Mountains of vividly colored spices create a landscape that appears hand-painted. For centuries, traders from Persia, Afghanistan, Nepal, and southern India have exchanged products here that transformed the gastronomy and traditional medicine of the continent.
Walking through these streets is like traveling back to the India of merchants, caravanserais, and the legendary Spice Route.
Khari Baoli Spice Market.
Visit to the largest spice market in Asia. Explanation of the use of turmeric, cardamom, cumin, cinnamon, saffron, cloves, and Ayurvedic spice blends.
Lunch at a traditional restaurant in Delhi.
Gurudwara Bangla Sahib.
In a bustling and fast-paced city, Bangla Sahib emerges as an oasis of serenity and humanity.
Its golden dome reflects upon the sacred waters of the Sarovar while thousands of people arrive each day seeking peace, hope, or simply a moment of silence.
What makes this place truly extraordinary is its Langar, the community kitchen where tens of thousands of meals are served free of charge every day.
Here, differences of religion, nationality, and social status disappear. Everyone sits together on the floor and shares the same meal. It is one of the greatest expressions of human solidarity in the world.
Visiting Bangla Sahib is understanding that spirituality is found not only in prayer, but also in selfless service to others.
Afternoon · New Delhi.
Panoramic tour of the colonial and monumental district.
India Gate.
Memorial arch dedicated to Indian soldiers.
Rashtrapati Bhavan.
Official residence of the President of India.
Parliament of India.
Exterior panoramic view.
Diplomatic district and grand colonial avenues.
Explanation of Delhi’s transformation during the British period.
Authentic Shopping Experience.
Free time at Janpath Market or a selected handicraft area.
Recommended products:
• Pashminas
• Textiles
• Indian costume jewelry
• Handicrafts
• Incense
• Small decorative items
Included dinner at the hotel or a traditional North Indian restaurant.
Specialties: Tandoori Chicken, Dal Makhani, Paneer Butter Masala, roti, naan, and Gulab Jamun dessert.
Overnight in Delhi.
DAY 3 AND 4 · DELHI – JAIPUR
DAY 3 · DELHI – JAIPUR
Gateway to Rajasthan.
Breakfast at the hotel.
Departure by road to Jaipur, the capital of Rajasthan.
Distance: 280 km.
Approximate duration: 5 hours.
During the journey, travelers will witness the transition from India’s great capital to the more rural landscapes of Rajasthan: villages, farmlands, decorated trucks, roadside temples, and scenes of everyday life.
Included lunch at a traditional roadside restaurant or a local restaurant in Jaipur.
Suggested specialties:
Rajasthani Thali, Dal Baati Churma, spiced vegetables, rice, Indian breads, and chutneys.
Arrival in Jaipur.
Check-in at a charming heritage or boutique hotel.
Afternoon · Cultural Jaipur.
Hawa Mahal.
Exterior visit of the Palace of Winds, one of Jaipur’s most recognizable landmarks.
Bapu Bazaar and Johari Bazaar.
Walk through traditional markets.
Featured products:
• Printed textiles
• Saris
• Jewelry
• Semi-precious stones
• Handcrafted leather goods
• Traditional footwear
• Indian decorative items
Included dinner.
Traditional Rajasthani dinner at the hotel or a local restaurant.
Suggested specialties:
Dal Baati Churma, Laal Maas, Gatte ki Sabzi, pakoras, and Indian breads.
Overnight in Jaipur.
DAY 4 · JAIPUR
The Pink City.
Breakfast at the hotel.
Morning · Monumental Jaipur.
Amber Fort.
Visit to the magnificent fort-palace situated on a hilltop.
Rising above the arid hills of Rajasthan, Amber Fort appears to emerge from an oriental legend.
Its golden walls dominate the landscape as if they were still protecting the caravans and armies of the ancient maharajas.
Behind its gates lies a world of courtyards, gardens, royal halls, and secret passageways where one of the most sophisticated courts in India once flourished.
The jewel of the complex is the Sheesh Mahal, or Palace of Mirrors. Thousands of small mirror fragments reflect the light, creating a magical effect that transforms a simple flame into a sky filled with stars.
Amber is far more than a fort; it is a symbol of Rajasthan’s splendor, wealth, and artistic refinement.
During the visit, guests will explore:
• Royal courtyards
• Ornately decorated halls
• Monumental gateways
• Viewpoints overlooking the valley
• Sheesh Mahal (Hall of Mirrors)
City Palace
Visit to Jaipur’s palace complex, still associated with the royal family.
Jantar Mantar.
At a time when much of the world still observed the skies with rudimentary instruments, the astronomers of Jaipur built one of the greatest scientific wonders in history.
Jantar Mantar is a gigantic open-air observatory where time, planets, and stars could be measured with extraordinary precision.
Its monumental geometric structures resemble futuristic sculptures, yet they were designed nearly three centuries ago.
Each instrument reflects historic India’s fascination with knowledge, the observation of the cosmos, and the search for harmony between the universe and human life.
Lunch at a traditional restaurant in Jaipur.
Suggested specialties:
Ker Sangri, Gatte ki Sabzi, Laal Maas, Rajasthani Thali, traditional breads, and local sweets.
Afternoon · Artisan Experience
Meeting with local artisans.
Possible activities:
• Wooden block-printing workshop
• Introduction to natural dyes
• Traditional jewelry-making demonstration
• Introduction to Rajasthan’s textile traditions
Free time for selected shopping opportunities.
Accompanied visit to recommended establishments, including the largest diamond and precious stone factory in the region.
Included dinner.
Dinner with a traditional Rajasthani atmosphere, featuring local music or folk dance performances.
Overnight in Jaipur.
DAY 5 · JAIPUR – ABHANERI – FATEHPUR SIKRI – AGRA
DAY 5 · JAIPUR – ABHANERI – FATEHPUR SIKRI – AGRA
Imperial Mughal Route.
Breakfast at the hotel.
Departure for Agra with sightseeing visits along the way.
Total distance: approximately 240 km.
Approximate duration: 5–6 hours, plus sightseeing visits.
Abhaneri · Chand Baori.
Amid the rural landscapes of Rajasthan, an almost unreal vision emerges.
Chand Baori descends more than thirty meters into the depths of the earth through thousands of perfectly symmetrical steps.
Its hypnotic geometry resembles a contemporary work of art, although it was built more than a thousand years ago.
This extraordinary stepwell was far more than a water reservoir. It represented humanity’s constant struggle to survive in a land where every drop of water was a treasure.
The combination of engineering, spirituality, and beauty makes Chand Baori one of the most remarkable sites in all of India.
Explanation about:
• Traditional hydraulic architecture
• Ancient water storage systems
• Geometric symbolism
• Rural life in Rajasthan
Lunch at a traditional restaurant along the route.
Suggested specialties:
Traditional Rajasthani cuisine or mild Mughal dishes, including vegetable curry, spiced rice, paneer, chicken curry, and Indian breads.
Fatehpur Sikri.
Fatehpur Sikri is the city of an emperor’s dreams. UNESCO World Heritage Site.
Built by Akbar the Great to serve as the capital of his empire, it was designed as a symbol of tolerance, power, and dialogue between cultures.
For only a few decades, it was the most important political center in Asia, until water shortages forced its abandonment.
Today, it remains frozen in time.
Walking through its palaces, courtyards, and mosques is like exploring a perfectly preserved ghost city where the echoes of great philosophical, religious, and political debates that changed the history of the Indian subcontinent can still be felt.
Tour highlights:
• Buland Darwaza
• Imperial Courtyard
• Jama Masjid Mosque
• Mughal Palaces
• Ceremonial Spaces
Arrival in Agra.
Check-in at a boutique or heritage hotel.
Artisan Experience.
Demonstration of marble inlay craftsmanship, a technique inspired by the decoration of the Taj Mahal.
Dinner at the hotel or a traditional Mughal restaurant.
Suggested specialties:
Biryani, kebabs, chicken korma, paneer pasanda, naan, and traditional Mughal desserts.
Overnight in Agra.
DAY 6 · AGRA – DELHI – VARANASI
From the Taj Mahal to the Sacred Ganges
Sunrise at the Taj Mahal
Surprise activity. Visit to the Taj Mahal at sunrise, the most special moment to admire this monument.
On the banks of the Yamuna River, bathed in the changing light of Agra’s sky, stands the Taj Mahal, one of the most beautiful creations ever made by humankind. It is not merely a monument; it is a love story transformed into architecture, a dream of white marble that seems to float between earth and sky.
It was commissioned by the Mughal Emperor Shah Jahan in memory of his beloved wife, Mumtaz Mahal, who died in 1631. Consumed by grief, he wished to create something so perfect that it would defy time itself and keep her memory alive forever. The result was a masterpiece that took more than twenty years to complete and continues to move millions of people today.
When one passes through the grand entrance gate and catches the first glimpse of the Taj Mahal reflected in its pools, the world seems to stand still. Its central dome rises in perfect harmony, while the surrounding minarets appear to guard a sacred treasure. Every detail was designed to convey balance, serenity, and beauty.
The white marble changes color throughout the day: it takes on pink hues at dawn, shines with a pure white brilliance under the midday sun, and becomes tinged with golden and silvery tones as evening falls. Under the light of the full moon, it resembles a magical apparition emerging from an Oriental fairy tale.
Its walls are decorated with delicate inlays of semi-precious stones sourced from across Asia, forming flowers and geometric motifs of extraordinary precision. There are no paintings or sculptures; its beauty arises from the perfection of its proportions, the play of light, and the refinement of every detail.
Declared a UNESCO World Heritage Site and recognized as one of the Seven Wonders of the Modern World, the Taj Mahal is far more than a tourist attraction. It is a place that invites silence, contemplation, and reflection on how some love stories are so powerful that they transcend the passage of centuries.
Those who behold the Taj Mahal are not simply looking at an exceptional building; they are witnessing the materialization of a universal human emotion: the desire for what we love to endure forever. For this reason, more than three hundred and fifty years after its construction, it remains one of the most moving and beautiful symbols on the planet.
Explanation about:
Return to the hotel for breakfast.
Visit to the Women’s Rehabilitation Center
Lunch at a traditional restaurant in Agra.
Suggested specialties: Mughlai curry, biryani, kebabs, paneer, dal, naan, and Agra’s famous sweet delicacy, Petha.
Transfer: Agra – Delhi
Distance: 230 km
Approximate duration: 4 hours
Domestic Flight: Delhi – Varanasi
Approximate flight distance: 820 km
Flight duration: 1 hour 30 minutes
Arrival in Varanasi.
Transfer to a charming hotel.
Aarti Ceremony on the Ganges
As the sun disappears beyond the waters of the Ganges, Varanasi is transformed.
Thousands of lamps begin to illuminate the ghats while priests dressed in ceremonial robes perform a sacred dance of fire, incense, bells, and chanting.
The Aarti ceremony is not a performance for tourists. It is an offering of gratitude to the Ganges River, regarded as a divine mother who purifies, protects, and accompanies millions of people from birth until death.
The emotions experienced during these moments are difficult to describe.
It is an experience that connects with something profound and universal: the human need to find meaning, transcendence, and beauty.
You will experience:
Vegetarian dinner at the hotel or at a traditional restaurant in Varanasi.
Specialties: Dal Tadka, basmati rice, chapati, spiced vegetables, paneer, and lassi.
Overnight stay in Varanasi.
DAY 7 AND 8 · VARANASI – DELHI – RISHIKESH
DÍA 7 VARANASI – DELHI – RISHIKESH.
Spirituality of the Ganges and the Journey to the Himalayas.
Departure at dawn.
Sunrise Experience Along the Sacred Ghats.
Private boat ride on the Ganges.
Few images remain as deeply etched in memory as sunrise in Varanasi.
As the first light of day turns the waters of the Ganges to gold, the city slowly awakens.
Pilgrims perform their ritual ablutions, priests recite ancient mantras, bells begin to ring, and the scent of incense mingles with the morning mist.
From the boat, the traveler witnesses the complete cycle of life: birth, devotion, learning, farewell, and renewal.
It is a profoundly spiritual experience that invites one to see the world through different eyes.
During the boat ride, you will observe:
Walk Through the Ghats and Ancient Alleys
A spiritual journey through India's holiest city.
Visits and stops include:
Return to the hotel for breakfast.
Included Lunch
Lunch at a traditional vegetarian restaurant in Varanasi.
Suggested specialties: Kachori Sabzi, vegetarian thali, lassi, malaiyo (if available seasonally), traditional sweets, and chai.
Domestic Flight: Varanasi – Delhi.
Transfer: Delhi – Rishikesh.
Distance: 245 km.
Approximate duration: 5–6 hours.
Arrival in Rishikesh.
At the foothills of the Himalayas, where the waters of the Ganges remain crystal-clear and untamed, lies Rishikesh, considered the Yoga Capital of the World.
For centuries, sages, ascetics, and spiritual masters have come here in search of silence, wisdom, and inner connection.
The city retains a unique energy that is difficult to explain yet easy to feel.
Among ashrams, temples, and suspension bridges, travelers discover that true luxury does not lie in accumulating experiences, but in finding spaces to listen to themselves.
Rishikesh is not merely a destination; it is an invitation to pause, breathe deeply, and remember what truly matters.
Check-in at an Ayurvedic Centre / Wellness Retreat.
Special Accommodation.
Ayurvedic wellness center in Rishikesh, focused on well-being, yoga, healthy nutrition, and traditional treatments.
Wellness Dinner at the Ayurvedic Centre.
Menu: Ayurvedic vegetarian cuisine, digestive soup, lightly seasoned vegetables, rice, legumes, cleansing herbal infusion, and a healthy dessert.
Overnight Stay at the Ayurvedic Centre in Rishikesh.
DAY 8 RISHIKESH.
Yoga, Ayurveda, and Inner Transformation.
Accommodation at an Ayurvedic wellness center.
Morning · Yoga Session.
Guided sunrise yoga session, suitable for all levels.
The practice will include:
Ayurvedic Breakfast.
Healthy breakfast at the wellness center.
Example menu: Fresh fruit, herbal infusions, light porridge, whole-grain bread, cooked vegetables, seeds, and foods specially selected to support healthy digestion.
Initial Ayurvedic Consultation.
Meeting with an Ayurvedic therapist for an introduction to the three doshas: Vata, Pitta, and Kapha.
Basic personalized guidance on:
Included Ayurvedic Treatment.
Wellness treatment at the center.
Possible treatments, subject to availability and individual assessment:
Ayurvedic Lunch at the Wellness Center or a Local Wellness Restaurant.
Suggested menu: Ayurvedic vegetarian thali, seasonal vegetables, mild dal, basmati rice, chapati, digestive chutney, and herbal infusion.
Afternoon · Spiritual Rishikesh.
An afternoon dedicated to discovering the spiritual essence of Rishikesh, a place where ancient traditions, sacred spaces, and the tranquil flow of the Ganges invite reflection, inner peace, and personal renewal.
Lakshman Jhula.
Panoramic visit to the suspension bridge and the surrounding spiritual area.
Ram Jhula.
Walk through the area of ashrams, spiritual bookstores, vegetarian cafés, and temples.
Traditional Ashrams.
Exterior or interior visit, subject to availability.
Explanation about:
Ceremony on the Banks of the Ganges.
Participation in or observation of an evening spiritual ceremony at sunset.
Farewell Wellness Dinner at the Ayurvedic Centre.
Suggested menu: Vegetable soup, Ayurvedic khichdi, steamed vegetables with mild spices, digestive herbal infusion, and a light dessert.
Closing Circle.
Final emotional activity:
“What India Leaves Me”
A guided reflection session designed to share feelings, insights, and the transformative moments experienced throughout the journey.
Overnight Stay at the Ayurvedic Centre in Rishikesh.
DAY 9 · RISHIKESH – DELHI – ESPAÑA
Returning with a New Perspective.
Breakfast at the Ayurvedic centre.
Free time for a final meditation session, a peaceful walk, or shopping for wellness products, such as:
Private Transfer to Delhi.
Distance: 245 km.
Approximate duration: 5–6 hours.
Arrival at Delhi International Airport.
Return Flight to Spain.
End of the Journey.
:strip_metadata()/https%3A%2F%2Fstatic.travelconline.com%2Fimagenes%2FzWbMDN09AzSM-HrAuq9Q0ik5Vj6S.jpeg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2Feurope%2Findia%2Fjaipur%2Fpict4.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2Feurope%2Findia%2Fagra%2Fpict5.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2Feurope%2Findia%2Fdelhi%2Fpict3.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2Feurope%2Findia%2Fdelhi%2Fpict4.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2Feurope%2Findia%2Fjaipur%2Fpict2.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2Feurope%2Findia%2Fjaipur%2Fpict3.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2Feurope%2Findia%2Fagra%2Fpict2.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2Feurope%2Findia%2Fagra%2Fpict3.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2Fasia%2Findia%2Fvanarasi%2Fpict2.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2Fasia%2Findia%2Fvanarasi%2Fpict3.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2FmIUdW4vREegk-LakshmanJhula.jpg)
:strip_metadata()/https%3A%2F%2Ftr2storage.blob.core.windows.net%2Fimagenes%2FyWmBR35cLr3u-vainrishikesh.jpg)
Session expired. We are continuously updating our offers and flights, continue with us to have new offers
Back to homepage Reload pageTerms, Conditions and Privacy
Terms and Conditions
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC make this Website available to all users (hereinafter, the “User” or “Customers” or “Users/Customers”), subject to the User’s acceptance, without modification, of these Terms and Conditions.
The User declares that they are of legal age (i.e., at least 18 years old) and have the legal capacity required to be bound by this agreement and to use this Website in accordance with these Terms and Conditions, which the User fully understands.
The User is responsible for keeping confidential and properly safeguarding the information provided by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to access the Website (see the Privacy Policy). The User agrees to be financially responsible for any use of this Website carried out using their information, whether by the User or by third parties.
The User also declares that all information provided by the User to access this Website and during its use is true, complete, and accurate, and undertakes to keep it updated.
This Website is exclusively for the User’s personal use. Any modification, reproduction, duplication, copying, distribution, sale, resale, or other forms of exploitation—whether for commercial purposes or otherwise—are prohibited.
The User agrees not to use this Website for illegal or prohibited purposes. In particular, the User agrees that they will only use the Website for themselves and that any products or services purchased through the Website will be for their own use or consumption, or for the use or consumption of persons on whose behalf the User is legally authorized to act. The User shall not resell products or services purchased through the Website to other persons.
Purchase of Products and Services Through the Website
Through the Website of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, the User has access to information about third-party products and services related to tourism and travel and, in certain cases, may book and purchase such products and services.
Any bookings or purchases made by the User with the providers selected by the User shall be subject to the specific terms and conditions established in each case by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC and such providers.
The User agrees to accept and comply with the purchase terms and conditions established by any provider with whom the User chooses to contract, including (without limitation) payment of any amounts due and compliance with any rules and restrictions regarding the availability of fares, products, or services. If special rules or restrictions apply to certain fares, products, or services selected by the User, the User accepts them in advance.
The preparation and updating of information regarding offers, products or services, prices, routes, distances, features, and any other relevant data and information about the products and services offered through the Website is the responsibility of the respective providers. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC are not responsible for maintaining, reviewing, supervising, or updating such information, nor do they have the ability to verify its truthfulness, timeliness, accuracy, or completeness.
The providers of products or services, each within the scope of their respective obligations, shall be responsible to the User for compliance with applicable laws and the terms and conditions of sale of each product or service contracted. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC assume no obligation or liability whatsoever regarding any products or services not provided directly by them.
Intellectual and Industrial Property Rights
All content on the Website www.fenixia.ec (including, without limitation, text, graphics, logos, button icons, images, audio files, and software) is the property of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC or its content providers and is protected by national and international intellectual and industrial property laws.
Limitation of Liability
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC provide this Website “as is” and make their best efforts to keep it updated, maintained, and operating. However, they cannot guarantee the absence of technical failures, the infallibility of the service, or that the system or portal will be operational at all times.
Because the Website provides information about products and services provided or offered by third parties, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC cannot assume any legal responsibility for any lack of truthfulness, accuracy, and/or timeliness of the data contained in offers of products and/or services displayed on the Website by the different providers.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC assume no liability for any damages that may arise, directly or indirectly, from the purchase of a product or the provision of a service offered on their Website due to the provider’s negligence or any other cause beyond MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC (see the conditions and policies applicable to each Product).
If, due to force majeure or unforeseeable events (including, but not limited to, political or economic unrest or instability affecting security, natural disasters, etc.), deficiencies arise in bookings, confirmations, and/or the execution of any travel or services contracted through MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, for circumstances that are not foreseeable or solvable by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, or if it is even impossible to perform some of the agreed services, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC shall be excluded from any legal liability arising from such deficiencies or non-performance.
Links to Other Websites
The Website www.fenixia.ec may contain links to other websites not managed by us, included for reference purposes only. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC do not exercise any control over such websites and are not responsible for their content.
The inclusion of links to other websites does not imply that MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC promote, endorse, guarantee, or recommend them. Such links are offered solely as informational references, without any assessment of their content, owners, services, or products.
Applicable Law and Jurisdiction
Users voluntarily waive their jurisdiction and venue and agree to submit any dispute arising from or related to their relationship with MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to resolution by an Arbitration Tribunal in the Province of Pichincha.
Refunds
No service purchased through any sales channel of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC is eligible for a refund.
Customer/Traveler Responsibilities
It is the responsibility of the customer or traveler to stay informed about: changes in flight schedules, immigration policies or requirements for each destination, vaccines, and any other details related to their trip purchased through any sales channel of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Privacy Policy
www.fenixia.ec (hereinafter “MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC” or “we”) value our users and are committed to protecting their privacy. In furtherance of this commitment, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC have developed this Privacy Policy (the “Privacy Policy” or “Policy”), which describes our policies and practices regarding the collection, use, and disclosure of personal information.
By visiting, using, and/or registering on this website (the “Website”), you, as a user (“you”), accept the practices described below. This Policy contains the privacy practices of the Website operated by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, in compliance with Ecuador’s Electronic Commerce Law, Electronic Signatures and Data Messages Law, and related regulations (hereinafter, “LPDP”).
Information Collected
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC receive and store any information that users provide while browsing our Website, using our online services, providing information by phone through our customer service center, participating in promotions and offers, registering as a user, communicating via email, posting information in forums, chat groups, or comments through which you interact on the Website, using our mobile and tablet application (the “Application”), or otherwise when contracting any product or service with us.
The collected information (the “Personal Information”) includes, among other things: first and last name, postal address, nationality, phone number, tax identification number, email address, and, if you make a reservation through our Website or the Application, your credit card information (such as credit card number, cardholder name, and expiration date). We may also request information about loyalty and frequent traveler programs.
You may choose not to provide certain information; however, certain information is generally required in order to purchase and carry out transactions on our Website or the Application. If you choose not to provide certain information, you will not be able to contract with us.
If you make a reservation on behalf of a third party, you must obtain that third party’s consent before providing their Personal Information.
Additionally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may record or monitor calls made to our customer service center for quality control and staff training purposes. Call recordings will be retained for as long as reasonably necessary and then deleted at the sole discretion of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Other Information Collected
To the extent permitted by law, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may obtain Personal Information about you and add it to the Personal Information you provide, from affiliated entities, business partners, and other independent third-party sources—such as public databases, information collected during a phone conversation with our customer service center, and/or through interactive applications.
Please note that all information we collect about you may be combined with your Personal Information to help us tailor communications to your needs and develop new products or services that may be of interest to you. Any Personal Information obtained by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC through the means described herein will be handled in accordance with this Privacy Policy. As stated below, this Policy does not cover the practices of third parties from whom we receive information.
Authorization to Register and Process Personal Information
By visiting, using, and/or registering on the Website and/or the Application of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, you expressly authorize MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to register and process your Personal Information for, among other purposes: carrying out the transactions you initiate; offering products and services; sending confirmations and updates about your trip; invoice processing; answering your questions and comments; contacting you for customer service purposes; conducting surveys, statistics, or analyses regarding consumption habits or preferences; and notifying you by email about special offers and travel-related products and services that may be of interest to you unless you choose otherwise (see the “Opt-Out” policy below).
We use credit card information (such as cardholder name, credit card number, and expiration date) solely to complete the travel bookings you make through our Website and/or the Application, including sending your data to the final service providers to manage your bookings and/or purchase requests.
You may also choose for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to remember certain credit card and billing details, which will automatically appear when you access the Website and/or Application.
When collecting Personal Information for advertising or direct sales and similar activities in Ecuador, FENIXIA will process it in accordance with Article 9 of the LPDP and Article 49 of the regulations to the Organic Communication Law.
Storage and Transfer of Personal Information. Consent
All Personal Information is collected and stored on servers physically located in the United States. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may relocate these servers to another country in the future and may store Personal Information in the United States or other countries for backup purposes.
You provide your unequivocal consent for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to transfer your data to any country worldwide. By submitting Personal Information on the Website and/or the Application, you freely and informedly authorize and consent that, in Ecuador and in accordance with the LPDP and this Privacy Policy, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may collect, use, and store your Personal Information to: (i) provide the products and services you request; and (ii) send you relevant personalized information—including, but not limited to, the promotion of products and services.
In the event of a transfer of personal data, the recipient of the personal data will assume the same obligations applicable to the controller transferring the personal data.
Safeguarding and Confidentiality of Personal Information
Personal Information will be processed with the legally required level of protection to ensure its security and prevent alteration, loss, unauthorized processing, or unauthorized access.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC safeguard your Personal Information in accordance with the security and confidentiality standards and procedures required in Ecuador under Article 9 of the LPDP, Article 4 of the National Public Data Registry System Law, and related regulations.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC do not transmit, disclose, or provide the collected Personal Information to third parties other than the owner of such Personal Information and/or the third parties described in this Policy. The Website and/or the Application take reasonable measures to protect users’ Personal Information.
Access to Personal Information by Third Parties
You provide your unequivocal consent for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to share relevant Personal Information with providers to manage your reservations and/or purchase requests, such as airlines, hotels, car rental companies, wholesalers, and other providers of products and services you contract through our Website and/or our Application.
We may also share your Personal Information with providers that deliver services to MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, including credit card processors, business analytics, customer service, marketing, and fraud prevention. We may authorize service providers to collect Personal Information on our behalf as needed to operate certain elements of our Website and/or our Application or to facilitate the delivery of online advertising tailored to your interests.
Additionally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may share Personal Information with business partners with whom we may jointly offer products or services. Such providers and business partners are subject to confidentiality agreements that prohibit unauthorized use or disclosure of Personal Information.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may also share Personal Information to comply with applicable regulations and cooperate with competent authorities. Finally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may share Personal Information with companies within its corporate group. Third-party access to personal information will be governed by the opt-out policy described below.
Organic Law on Data Protection
In order to comply with Ecuador’s Organic Law on Personal Data Protection and other applicable regulations, you accept our Privacy Policy by clicking the “Search” button when requesting one of our services through our web portal.
If you have questions about the protection of your data and/or wish to request access to our policy and/or exercise any of your recognized rights, you may contact us through any digital channel or by email at it@universaldeviajes.com.
Opt-Out Policy
When you carry out transactions or register as a user with MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, you will be given an option regarding whether you wish to receive promotional newsletters, messages, or email alerts about offers. You may change your choices at any time through the email settings on the MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC website.
Each promotional email we send will also provide you with the opportunity to unsubscribe. In Ecuador, this is in accordance with Article 50 of the LPDP.
Rights of Access, Deletion, Rectification, and Objection
Users who are owners of Personal Information have the right to access, delete/cancel, and update their Personal Information, as well as to object to its processing and to be informed of any transfers made, free of charge at intervals not less than six months, unless a legitimate interest is proven, as established by the LPDP.
Users guarantee and are responsible for the truthfulness, accuracy, validity, and authenticity of the Personal Information provided and agree to keep it duly updated.
These rights may be exercised in writing by submitting the corresponding request by email to: it@universaldeviajes.com. Your request must include: your full name and, if applicable, proof of legal representation; a simple copy of your national identity document; your email address and postal address for notifications; a contact phone number; and a clear and precise description of the personal data with respect to which you wish to exercise the right of access, rectification, or deletion/cancellation, as well as documents supporting the requested change.
Once the above requirements have been met, and whenever it is appropriate to grant the request, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC will inform you whether it has granted the request or denied it.
You may also access, update, and correct your registration information at any time by accessing “My Profile” on www.fenixia.ec.
Use of the Website
Please note that when you access the Website of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, we automatically receive information about you and your computer. For example, we receive information from cookies and web beacons regarding your browser and operating system, the internet pages you have visited, the links you have viewed, your computer’s IP address, and the website you visited before entering our Website. We use the collected information primarily to improve your user experience and improve our service.
At all times, you may choose not to receive cookies by enabling your web browser to reject cookies or to notify you before accepting them. Please note that by refusing cookies you may not be able to access many travel services and planning tools offered on this Website. To facilitate transactions on our Website, you may choose for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to store information about your credit cards.
“Cookies” are text files that are automatically downloaded and stored on your computer’s hard drive when you browse a specific website or internet portal. Cookies allow certain data about your internet activity to be stored. Cookies are used to understand the interests, behavior, and demographics of those who visit or use our Website, to better understand needs and interests and provide better service or related information. We also use cookie-based information to analyze visited pages and searches, improve our commercial and promotional initiatives, display advertising or promotions and relevant banners, customize content, presentation, and services.
“Web beacons” are images that may appear embedded in web pages and websites and serve a purpose similar to cookies. Additionally, a web beacon is used to measure traffic patterns from one page to another in order to optimize traffic flow through the Website.
Password Protection and Access
When registering at www.fenixia.ec, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC require you to choose a user ID and password (i.e., access to a personal account within the Website). MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC also allow you to access www.fenixia.ec through two-factor authentication.
If you lose control of your account or password, you may lose control of your Personal Information and may be subject to legally valid transactions carried out in your name. Therefore, if your password is compromised for any reason, you must immediately: (i) change it by updating your registration information, and (ii) contact us.
External Links
This Website may contain links to other websites that have their own privacy and confidentiality policies. We recommend that if you visit those websites, you carefully review their practices and confidentiality policies, since this Privacy Policy does not cover the practices or policies of third parties, including those that may disclose and/or share information with MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Public Information
Please note that when you post information in a public area of this Website (including, without limitation: posts, chat groups, electronic photo albums, and comments about products and services), you make it available to other members, Website users, and the general public, which is outside the control of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC. Please keep this in mind and be careful about the information you choose to disclose.
Data Controller
The data controller/database owner is: MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Changes
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may modify this Privacy Policy in the future. Any change in how FENIXIA uses Personal Information will be reflected in future versions of this Privacy Policy and published on this page. You are advised to review the Privacy Policy periodically.
Contact
If you have questions about this Privacy Policy, the practices of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, or your transactions on www.fenixia.ec, you may contact us at:operaciones@universaldeviajes.com; it@universaldeviajes.com
MAYORISTA UNIVERSAL DE VIAJES provides coverage for customers in Ecuador.FENIXIA.EC provides coverage for customers worldwide.