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Start in Dubai and end in Muscat! With the Explorer tour, you have an 11 days tour package taking you through Dubai, ABU DHABI, AL-AIN, SHARJAH, Musandam (Oman), SOHAR, MUSCAT, SUR, WAHIBA, NIZWA. This tour includes accommodation in a hotel as well as an expert guide, insurance, meals, transport, and more.
Kurban Tours Guaranteed Escorted Tours are the most convenient and smart option to explore a country. These packages are carefully curated to offer the maximum experience with minimum pricing. The packages are complemented with full guided assistance throughout the trip with some great choices of hotels, private airport transfers, a full board meal plan, and city tours. These tours are available in English, French, Spanish, and Italian. Choose your preferred language and enjoy this hassle-free tour.
NB: Visa fees for Oman (if applicable) & exit UAE VISA (15$ pp) to be paid by clients on exit from UAE & entering OMAN.
DAY 1: SUNDAY - DUBAI (ARRIVAL)
Arrival at Dubai airport. Meet & Greet by our representative. Transfer to your hotel by airconditioned vehicle. Check in & Overnight in Dubai. Dinner at leisure.
DAY 2: MONDAY- DUBAI (70KM)
Breakfast at your hotel. We will start with a briefing meeting at 9h30 am to introduce all the group and the guide and explain the trip .We will depart for a half day guided tour of DUBAI. You will have the opportunity to discover the spectacular and lively metropolis of Dubai. The city, developed from a small fishing village at the Dubai Creek, nowadays presents itself as a glamorous metropolis at the Arabian Gulf. The distinctive skyscrapers and gigantic shopping-malls will impress every visitor. We start with Atlantis hotel located at crescent of Palm Jumeirah After that, photo stop of Burj Al Arab hotel and continue to Jumeirah area, where we will have a photo stop of the aweinspiring Grand Mosque of Jumeirah. Built in the medieval Fatimid tradition, this stone structure is a tribute to modern Islamic architecture. We then proceed to Bastakyia, the old town district of Dubai. Learn everything about the local history and geography. We will visit the Al Shindagha Museum. Another highlight will follow: you will use the local water taxis, called “Abras”, to cross the Dubai Creek. Enjoy the spectacular view of the city while heading towards the district of Deira. Here you will be enchanted by the large variety of exotic spices in the famous Spice Souk. Take the chance to get a unique and affordable souvenir when you visit the adjacent Gold Souk. Lunch Buffet. In the afternoon, we will join a Desert Safari, after settling down in the 4WD vehicles, the jeeps will speed through the desert of the golden sand dunes. The dune bashing or desert driving continues with the thrill of going up and down the dunes provoking many shrieks and laughter full of excitement. The final leg of this program takes us to the main camp site. This will be the highlight of the trip. After witnessing a memorable sight – the true Arabian sunset with its glory and magic. A delicious Barbecue Dinner is prepared on open fires and a variety of beverages are available. The beat of the music increases as a Belly dancer starts dancing to the rhythm of the music. What a better way to experience a true Arabian night than this. Overnight in Dubai.
DAY 3: TUESDAY: DUBAI – ABU DHABI (140km)
Breakfast at the hotel. We start the tour to Abu Dhabi, the capital city of the United Arab Emirates. This comprehensive tour is the ideal introduction to the UAE capital and the island on which it stands. The name Abu Dhabi means: “Father of the Gazelle”. We will start at famous Yas Island which houses the FORMULA 1 YAS circuit & the first attraction park of Ferrari in the world. An impressive attraction park, the largest covered air-conditioned park in the world with a huge RED FERRARI sign as landmark. Then we will continue towards Sheikh Zayed Grand mosque, one of the largest Mosques in the world; able to accommodate more than 30,000 worshipers. The beautiful Mosque is completely cladded in marble and features intricate Islamic decoration and carvings as well as extensive landscaping. Then we will go towards Abu Dhabi downtown. Lunch in the city. After lunch, we will drive along the spectacular Corniche, past gleaming white mosques, glass-clad offices and elegant high-rise apartments to the tip of the breakwater for a superb view of the city’s magnificent skyline. We will drive through the famous giant Saadiyat Island project where the museums are being built to complete the image of ABU DHABI as a cultural city. We will also pass by the famous site of Abrahamic Family House. In the late afternoon we will visit the Louvre Museum, The Louvre Abu Dhabi is an art and civilization museum, located on the Saadiyat Island Cultural District. Finally, we will check in at the hotel. Dinner & overnight in Abu Dhabi.
DAY 4: WEDNESDAY: ABU DHABI – AL AIN (150 km)
Breakfast at your hotel. We leave Abu Dhabi in the morning to AL AIN. This morning we will continue to Al Ain. which is located on the Hajjar Mountains, it is one of the oldest cities in the UAE, rich in traditions. For thousands of years the oasis of Al Ain has been an important caravan stop on the ancient trade routes across Arabia. We continue to Jebel Hafeet will take a great photo stop on. After that we will have Lunch in the city. In the afternoon, we will visit the camel market, the largest in the UAE. Then we will visit also the Jahili fort, one of the largest castles in Al Ain and best-in-class example of the Islamic military architecture locally. Then we will visit Al Ain Palace, it is one the most important cultural places in Al Ain city. It is a direct testimony to the period of rule of the late Sheikh Zayed Bin Sultan Al Nahyan in Al Ain and his original place of residence there. The Palace is also the birthplace of HH Sheikh Mohamad Bin Zayed Al Nahyan, the President of the United Arab Emirates and Ruler of Abu Dhabi. Then we proceed to visit Qasr AL Muwaiji, where you will learn everything about the history of this region. At the end of the afternoon, we will check in the hotel. Dinner in hotel. Overnight in AL AIN.
DAY 5: THURSDAY: AL AIN – SHARJAH –DUBAI
Breakfast at your hotel. This morning we will proceed towards. Dubai & Sharjah. We will reach after 2 hours and start a half day Sharjah tour. This tour will take us to Sharjah, the cultural capital or known as the ‘Pearl of the Gulf”. You will pass by the King Faisal Mosque, one of the largest mosques in the Emirates. Then we pass by the renovated Fort of Sharjah, former residence of the ruling family. Then we continue to the Sharjah Heritage Museum which conserves and displays the rich traditional customs and culture of Sharjah as a source of pride and inspiration to Emiratis and to visitors to the UAE. Begin a journey of discovery through Sharjah's rich and diverse heritage and explore traditions that have endured the test of time. You will see handcrafted works of art and objects that date back to a time when local people relied solely on fishing and pearling. Trace the development of education, currency and the early postal system. We will discover the traditional skills and crafts relating to jewelry, costumes, herbal medicines, music and folklore. After the visit, it’s now time to explore the colorful Souk Al Arsa, set up in a traditional way. You will also have an opportunity to discover local traditional shops in Souk Al Arsa. Lunch will be served in a very local restaurant where you will discover the real Bedouin meal of MANDI, a succulent recipe of meats or fish with marvelous spices from this part of the world. After the tour, we return to Dubai towards the “Dubai Mall” & Burj Khalifa, the world's tallest tower and the centerpiece of the Gulf region's most prestigious urban development to date. Burj Dubai will radiate out in a series of ellipses from the sky breaking tower encompassing residential, commercial, hotel, entertainment and the world's largest shopping mall “Dubai Mall”. Free time for shopping. With more than 1,200 stores and a host of world-class attractions; the Middle East region’s first Galleries Lafayette department store, France’s leading fashion house and one of the top 100 global retailers. The Dubai Mall is revolutionizing the modern shopping experience. With an impressive array of leisure pursuits, this is the ultimate, cutting-edge shopping experience. A range of adventure sports vies for attention alongside the romance of ice-skating. The Dubai Mall is a place where a 21st century gold souk is set off against a world class aquarium. Step inside The Dubai Mall and experience a place like no other. A climb to Burj Khalifa will be proposed to all our guests (optional –to pre book in advance), Dinner in hotel. Overnight in DUBAI
DAY 6: FRIDAY: DUBAI - Musandam Cruise (Oman) - DUBAI (165KM)
Breakfast at your hotel. Today, we will go for a cruise in the waters of the Indian Ocean. Musandam is a spot where the waters of the “Gulf of Oman” are the gateway to the natural sea treasures. The Musandam Peninsula is the northern-most part of Oman, it has one of the most rugged, isolated and beautiful coastlines in the world, the towering Hajar Mountains rise directly out of the sea creating spectacular fjords-like scenery, providing an awe-inspiring backdrop for the caves, bays and pebble beaches along the coast. The sheltered bays also offer a safe environment for snorkelers and non- divers to explore. Marine life of the Gulf of Oman is rich in diversity with fish, corals, turtles and invertebrates. We will take a dhow cruise trip in the fjords of Musandam that offers us an insight into this fantastic landscape, guarantees an ambience of peace and tranquility. There is also a possibility of seeing Dolphins along the cruise. Lunch on board. This traditional type of dhows is equipped with comfortable seats, cushions and carpet. We will enjoy sea safaris, snorkeling, swimming, playing and more. (Note: Please carry your passport along with you, as it is required for Police Check) .We will back in Dubai at the end of the day to relax in the hotel after that long adventure day. Dinner in hotel & overnight in Dubai
DAY 7: SATURDAY: DUBAI -SOHAR - MUSCAT (420KM)
Breakfast at your hotel, we will start our journey to Muscat by Bus via Hatta. Hatta is a picturesque 115 km (71 miles) drive east of Dubai City, boasting a milder climate due to its location in the rugged Hajjar Mountains and a popular vacation getaway from the heat of Dubai. Its authentic Arabic “heritage village” featuring two military towers from the 18th century, an old Juma mosque (1780), and 30 loame houses is worth visiting. Although activities and shopping are limited, adrenaline junkies often visit Hatta for off-road adventures in the desert or mountains including a stop at the Hatta Rock Pools, narrow windy canyons of smooth rock with pools of blue-green water. Its 420 kilometers of drive from Dubai takes you through Oman. Lunch on route in Sohar. Orientation tour of Sohar the third largest city of OMAN. Stop at the SOHAR Mosque, a real architectural achievement. We will continue our route to Muscat. that will reach at the end of day passing Barka, and Seeb. Check in to Muscat Hotel & Dinner at Hotel. Overnight stay at Muscat.
DAY 8: SUNDAY: MUSCAT (70KM)
Breakfast at your hotel. We will start with a briefing meeting at 9h30 am to introduce all the group and the guide and explain the trip. Afterwards, we start the tour of Muscat. Drive through the beautiful embassy quarter, to reach the Sultan Qaboos Grand Mosque that has a remarkable architectural achievement. As a contemporary place of worship, it serves as a spiritual landmark for modern Oman, projecting the values and aspirations of the Omani people. As an edifice, it maintains a perfect balance between aesthetics, culture and deeply rooted Islamic tradition. After the visit to the mosque, we continue to the OPERA house to visit this marvelous edifice specially built by the Sultan Qaboos. Lunch will be served in a typical fish restaurant with the locals. After lunch, we will visit Old Muscat, surrounded by steep mountains and flanked by twin 16thcentury forts ‘Jalali’ & ‘Mirani’(Photo stop), also see the Al Alam Palace, His Majesty Sultan Qaboos’ residence. We will then proceed to Bait Al Zubair Museum. Bait Al Zubair is itself a part of Muscat heritage. Sheikh Al Zubair who served three former Sultans, founded the house in 1914 and his son Mohammad Al Zubair opened it as a museum in 1998. Its carved doors open into a fortress style reception. The museum includes traditional Omani weaponry, jewelry, costumes, domestic utensils and recreated urban and rural environments. Then drive through the scenic beauty of the corniche, stop at Muttrah - the main port & commercial center, and explore the colorful historic souk. This is a real souk with winding alleys and backstreets and stalls selling all manner of textiles, jewelry, traditional Omani perfumes (bukhoor - made of frankincense), souvenirs and antiques… After that long tour, we will drive back to the hotel. Dinner is at a nice OMANI restaurant, where you will experience how OMANI’s eat and taste their cuisine enjoying the relaxing atmosphere that the OMANI people like. Overnight in Muscat.
DAY 9: MONDAY: MUSCAT -SUR- WAHIBA (340KM)
After breakfast depart for a great adventure trip. We will drive through one of the most thrilling sections of Oman's 1,700 KM coastline. Visit the famous Sinkhole, a part of a collapsed mountain filled with sea water then continue driving on the graded road via Fins. Continue your journey to Wadi Shab where we will stop to admire the marvelous nature and may be walk a bit in the WADI. Lunch in WADI Shab. We will then continue to Sur, a sea-faring town and a trading port bustling with activity throughout the year. Famed for the fascinating architecture of its old town and shipyards where traditional dhows have been built for centuries at the edge of the bay. After a short tour of Sur, we will continue the coastal road passing through high cliffs and small fishing villages. We will reach at the end of the afternoon the desert of Wahiba Sands – one of the most fascinating and mysterious regions of Oman. We will board 4x4 vehicles and start the adventure in the desert. The vast, ever shifting dunes support an astonishing variety of wildlife and host different kinds of flora and fauna. The quick changing patterns of the dunes are a photographer’s delight. The Wahiba is also home to a few thousand Bedouins, who are known to have inhabited this inhospitable region for at least 7000 years. We will do some dunes bashing as our experienced drivers show their skill on the dune drive which is a thrilling experience. Dinner in the camp with a real desert atmosphere & Overnight in Wahiba Sands
DAY 10: TUESDAY- WAHIBA SANDS – NIZWA (200KM)
After breakfast, we will enjoy for the last time the desert and its secrets, before we board our 4x4 to return to normal civilization. We will then depart to Wadi Bani Khalid – a lush green valley surrounded by rugged mountains. We will enjoy an incredible view and a chance to capture the scenic beauty with the cameras. We will walk in the wadi to investigate the surrounding area on foot. Departure to NIZWA around noon, we will stop on our way for lunch. After lunch, we will continue to Nizwa, a great city with a great history. On arrival in NIZWA after approximately 2- 3 hours, we will do a quick orientation of the city. The ancient capital of Oman, Nizwa was a seat of learning and the birthplace of Islam in Oman. The 17th century souq famous for the silver jewelry are the major attraction of Nizwa, not to mention the popular & interesting cattle auction, which takes place on every Friday. Built on a scold base of rock, the huge tower was designed to withstand the vibration of 24 cannons. We will visit the SOUK and walk around discovering the old city. Check in the hotel. Dinner. Overnight in NIZWA
DAY 11: WEDNESDAY - NIZWA- MUSCAT-DEPARTURE (150KM)
After breakfast, we will continue the visit of Nizwa. Our first sop will be the charming ancestral village of BIRKAT AL MAWZ at the bottom of the GREEN mountain that we will see from distance, JEBEL AKHDAR. Then we will proceed to the Jabreen Fort. The Jabreen Castle, built in 17th century, is one of the finest of its kind. Its magnificent plasterwork, the carved doors and the painted wooden beams of the ceilings makes this castle amazingly different. After we visit the Jabrin castle, we will drive back towards Nizwa passing the JEBEL SHAMS that we will see only along the route part of the most famous Hajar mountains chain in OMAN. We will pass by the oldest small towns of Oman Bahla with its fort (outside visit). We will stop at the palm groves at Al Hamra to see its Falaj system. we will stop on our way for lunch. After the visit, we will proceed to MUSCAT, the Capital. Evening transfer to Muscat Airport for the departure flight.
UAE PART:
• 06 nights’ accommodation, meal plan as per description
• Full time multilingual guide assistance
• Airport arrival and departuretransfer
• Dubai City Tour
• Visit Al Shindagha Museum
• Desert safari with BBQDinner
• Al Ain full day tour
• Abu Dhabi full day tour
• Visit Louvre museum
• Pass-by Worship Place of Abrahamic Family House
• Half day tour of Sharjah
• Full day Musandam cruise (Oman) with on board Lunch
OMAN PART:
• 04 nights’ Accommodation, meal plan as per description
• Full time multilingual guide assistance
• Airport arrival and departure transfer
• Full day tour of Muscat
• Visit Wadi Shab & Wadi Bani Khalid
• Visit of Sur & Wahiba Sands
• Transfer to Wahiba Desert by 4x4 Jeeps
• Full day tour of Nizwa
• Visit Jabreen fort
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MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC provide this Website “as is” and make their best efforts to keep it updated, maintained, and operating. However, they cannot guarantee the absence of technical failures, the infallibility of the service, or that the system or portal will be operational at all times.
Because the Website provides information about products and services provided or offered by third parties, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC cannot assume any legal responsibility for any lack of truthfulness, accuracy, and/or timeliness of the data contained in offers of products and/or services displayed on the Website by the different providers.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC assume no liability for any damages that may arise, directly or indirectly, from the purchase of a product or the provision of a service offered on their Website due to the provider’s negligence or any other cause beyond MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC (see the conditions and policies applicable to each Product).
If, due to force majeure or unforeseeable events (including, but not limited to, political or economic unrest or instability affecting security, natural disasters, etc.), deficiencies arise in bookings, confirmations, and/or the execution of any travel or services contracted through MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, for circumstances that are not foreseeable or solvable by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, or if it is even impossible to perform some of the agreed services, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC shall be excluded from any legal liability arising from such deficiencies or non-performance.
Links to Other Websites
The Website www.fenixia.ec may contain links to other websites not managed by us, included for reference purposes only. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC do not exercise any control over such websites and are not responsible for their content.
The inclusion of links to other websites does not imply that MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC promote, endorse, guarantee, or recommend them. Such links are offered solely as informational references, without any assessment of their content, owners, services, or products.
Applicable Law and Jurisdiction
Users voluntarily waive their jurisdiction and venue and agree to submit any dispute arising from or related to their relationship with MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to resolution by an Arbitration Tribunal in the Province of Pichincha.
Refunds
No service purchased through any sales channel of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC is eligible for a refund.
Customer/Traveler Responsibilities
It is the responsibility of the customer or traveler to stay informed about: changes in flight schedules, immigration policies or requirements for each destination, vaccines, and any other details related to their trip purchased through any sales channel of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Privacy Policy
www.fenixia.ec (hereinafter “MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC” or “we”) value our users and are committed to protecting their privacy. In furtherance of this commitment, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC have developed this Privacy Policy (the “Privacy Policy” or “Policy”), which describes our policies and practices regarding the collection, use, and disclosure of personal information.
By visiting, using, and/or registering on this website (the “Website”), you, as a user (“you”), accept the practices described below. This Policy contains the privacy practices of the Website operated by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, in compliance with Ecuador’s Electronic Commerce Law, Electronic Signatures and Data Messages Law, and related regulations (hereinafter, “LPDP”).
Information Collected
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC receive and store any information that users provide while browsing our Website, using our online services, providing information by phone through our customer service center, participating in promotions and offers, registering as a user, communicating via email, posting information in forums, chat groups, or comments through which you interact on the Website, using our mobile and tablet application (the “Application”), or otherwise when contracting any product or service with us.
The collected information (the “Personal Information”) includes, among other things: first and last name, postal address, nationality, phone number, tax identification number, email address, and, if you make a reservation through our Website or the Application, your credit card information (such as credit card number, cardholder name, and expiration date). We may also request information about loyalty and frequent traveler programs.
You may choose not to provide certain information; however, certain information is generally required in order to purchase and carry out transactions on our Website or the Application. If you choose not to provide certain information, you will not be able to contract with us.
If you make a reservation on behalf of a third party, you must obtain that third party’s consent before providing their Personal Information.
Additionally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may record or monitor calls made to our customer service center for quality control and staff training purposes. Call recordings will be retained for as long as reasonably necessary and then deleted at the sole discretion of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Other Information Collected
To the extent permitted by law, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may obtain Personal Information about you and add it to the Personal Information you provide, from affiliated entities, business partners, and other independent third-party sources—such as public databases, information collected during a phone conversation with our customer service center, and/or through interactive applications.
Please note that all information we collect about you may be combined with your Personal Information to help us tailor communications to your needs and develop new products or services that may be of interest to you. Any Personal Information obtained by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC through the means described herein will be handled in accordance with this Privacy Policy. As stated below, this Policy does not cover the practices of third parties from whom we receive information.
Authorization to Register and Process Personal Information
By visiting, using, and/or registering on the Website and/or the Application of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, you expressly authorize MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to register and process your Personal Information for, among other purposes: carrying out the transactions you initiate; offering products and services; sending confirmations and updates about your trip; invoice processing; answering your questions and comments; contacting you for customer service purposes; conducting surveys, statistics, or analyses regarding consumption habits or preferences; and notifying you by email about special offers and travel-related products and services that may be of interest to you unless you choose otherwise (see the “Opt-Out” policy below).
We use credit card information (such as cardholder name, credit card number, and expiration date) solely to complete the travel bookings you make through our Website and/or the Application, including sending your data to the final service providers to manage your bookings and/or purchase requests.
You may also choose for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to remember certain credit card and billing details, which will automatically appear when you access the Website and/or Application.
When collecting Personal Information for advertising or direct sales and similar activities in Ecuador, FENIXIA will process it in accordance with Article 9 of the LPDP and Article 49 of the regulations to the Organic Communication Law.
Storage and Transfer of Personal Information. Consent
All Personal Information is collected and stored on servers physically located in the United States. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may relocate these servers to another country in the future and may store Personal Information in the United States or other countries for backup purposes.
You provide your unequivocal consent for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to transfer your data to any country worldwide. By submitting Personal Information on the Website and/or the Application, you freely and informedly authorize and consent that, in Ecuador and in accordance with the LPDP and this Privacy Policy, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may collect, use, and store your Personal Information to: (i) provide the products and services you request; and (ii) send you relevant personalized information—including, but not limited to, the promotion of products and services.
In the event of a transfer of personal data, the recipient of the personal data will assume the same obligations applicable to the controller transferring the personal data.
Safeguarding and Confidentiality of Personal Information
Personal Information will be processed with the legally required level of protection to ensure its security and prevent alteration, loss, unauthorized processing, or unauthorized access.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC safeguard your Personal Information in accordance with the security and confidentiality standards and procedures required in Ecuador under Article 9 of the LPDP, Article 4 of the National Public Data Registry System Law, and related regulations.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC do not transmit, disclose, or provide the collected Personal Information to third parties other than the owner of such Personal Information and/or the third parties described in this Policy. The Website and/or the Application take reasonable measures to protect users’ Personal Information.
Access to Personal Information by Third Parties
You provide your unequivocal consent for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to share relevant Personal Information with providers to manage your reservations and/or purchase requests, such as airlines, hotels, car rental companies, wholesalers, and other providers of products and services you contract through our Website and/or our Application.
We may also share your Personal Information with providers that deliver services to MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, including credit card processors, business analytics, customer service, marketing, and fraud prevention. We may authorize service providers to collect Personal Information on our behalf as needed to operate certain elements of our Website and/or our Application or to facilitate the delivery of online advertising tailored to your interests.
Additionally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may share Personal Information with business partners with whom we may jointly offer products or services. Such providers and business partners are subject to confidentiality agreements that prohibit unauthorized use or disclosure of Personal Information.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may also share Personal Information to comply with applicable regulations and cooperate with competent authorities. Finally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may share Personal Information with companies within its corporate group. Third-party access to personal information will be governed by the opt-out policy described below.
Organic Law on Data Protection
In order to comply with Ecuador’s Organic Law on Personal Data Protection and other applicable regulations, you accept our Privacy Policy by clicking the “Search” button when requesting one of our services through our web portal.
If you have questions about the protection of your data and/or wish to request access to our policy and/or exercise any of your recognized rights, you may contact us through any digital channel or by email at it@universaldeviajes.com.
Opt-Out Policy
When you carry out transactions or register as a user with MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, you will be given an option regarding whether you wish to receive promotional newsletters, messages, or email alerts about offers. You may change your choices at any time through the email settings on the MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC website.
Each promotional email we send will also provide you with the opportunity to unsubscribe. In Ecuador, this is in accordance with Article 50 of the LPDP.
Rights of Access, Deletion, Rectification, and Objection
Users who are owners of Personal Information have the right to access, delete/cancel, and update their Personal Information, as well as to object to its processing and to be informed of any transfers made, free of charge at intervals not less than six months, unless a legitimate interest is proven, as established by the LPDP.
Users guarantee and are responsible for the truthfulness, accuracy, validity, and authenticity of the Personal Information provided and agree to keep it duly updated.
These rights may be exercised in writing by submitting the corresponding request by email to: it@universaldeviajes.com. Your request must include: your full name and, if applicable, proof of legal representation; a simple copy of your national identity document; your email address and postal address for notifications; a contact phone number; and a clear and precise description of the personal data with respect to which you wish to exercise the right of access, rectification, or deletion/cancellation, as well as documents supporting the requested change.
Once the above requirements have been met, and whenever it is appropriate to grant the request, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC will inform you whether it has granted the request or denied it.
You may also access, update, and correct your registration information at any time by accessing “My Profile” on www.fenixia.ec.
Use of the Website
Please note that when you access the Website of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, we automatically receive information about you and your computer. For example, we receive information from cookies and web beacons regarding your browser and operating system, the internet pages you have visited, the links you have viewed, your computer’s IP address, and the website you visited before entering our Website. We use the collected information primarily to improve your user experience and improve our service.
At all times, you may choose not to receive cookies by enabling your web browser to reject cookies or to notify you before accepting them. Please note that by refusing cookies you may not be able to access many travel services and planning tools offered on this Website. To facilitate transactions on our Website, you may choose for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to store information about your credit cards.
“Cookies” are text files that are automatically downloaded and stored on your computer’s hard drive when you browse a specific website or internet portal. Cookies allow certain data about your internet activity to be stored. Cookies are used to understand the interests, behavior, and demographics of those who visit or use our Website, to better understand needs and interests and provide better service or related information. We also use cookie-based information to analyze visited pages and searches, improve our commercial and promotional initiatives, display advertising or promotions and relevant banners, customize content, presentation, and services.
“Web beacons” are images that may appear embedded in web pages and websites and serve a purpose similar to cookies. Additionally, a web beacon is used to measure traffic patterns from one page to another in order to optimize traffic flow through the Website.
Password Protection and Access
When registering at www.fenixia.ec, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC require you to choose a user ID and password (i.e., access to a personal account within the Website). MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC also allow you to access www.fenixia.ec through two-factor authentication.
If you lose control of your account or password, you may lose control of your Personal Information and may be subject to legally valid transactions carried out in your name. Therefore, if your password is compromised for any reason, you must immediately: (i) change it by updating your registration information, and (ii) contact us.
External Links
This Website may contain links to other websites that have their own privacy and confidentiality policies. We recommend that if you visit those websites, you carefully review their practices and confidentiality policies, since this Privacy Policy does not cover the practices or policies of third parties, including those that may disclose and/or share information with MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Public Information
Please note that when you post information in a public area of this Website (including, without limitation: posts, chat groups, electronic photo albums, and comments about products and services), you make it available to other members, Website users, and the general public, which is outside the control of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC. Please keep this in mind and be careful about the information you choose to disclose.
Data Controller
The data controller/database owner is: MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Changes
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may modify this Privacy Policy in the future. Any change in how FENIXIA uses Personal Information will be reflected in future versions of this Privacy Policy and published on this page. You are advised to review the Privacy Policy periodically.
Contact
If you have questions about this Privacy Policy, the practices of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, or your transactions on www.fenixia.ec, you may contact us at:operaciones@universaldeviajes.com; it@universaldeviajes.com
MAYORISTA UNIVERSAL DE VIAJES provides coverage for customers in Ecuador.FENIXIA.EC provides coverage for customers worldwide.